Refund policy

At Zenith Decor, we specialize in high-end, bespoke mirror solutions. Every piece we create is tailor-made specifically for you and is manufactured only after receiving a confirmed order and final design approval.

1. Custom Order & Return Policy

Due to the custom nature of our products:

• Exchanges: Accepted. We accept exchanges for items with verified transit damage, manufacturing defects, or incorrect specification fulfillment (subject to the reporting guidelines below).

• Returns: Not Accepted. Because each mirror is explicitly produced to your unique specifications, custom-made items cannot be returned for a refund once production has commenced

• Final Sale: All sales are final once production begins, unless required by applicable consumer protection laws or explicitly agreed upon in writing.

2. Our Commitment to Quality

To ensure your purchase meets your exact expectations, we follow a rigorous verification process before production begins:

• Dedicated Assistance: We assign a dedicated Sales Manager to assist you from the moment you place an order until the product reaches its destination.

• Order Verification: After you place an order on zenith-decor.com, our team will contact you within 2 business days (via Call, WhatsApp, or Email) to confirm all technical specifications and dimensions. Local holidays may affect contact timing.

• Approval-Based Production: Manufacturing is initiated only after we receive your explicit approval through our Sales Manager, ensuring the final product is exactly what you envisioned.

3. Quality Guarantee & Damage Reporting for Exchanges

We perform rigorous quality checks on every shipment to ensure your bespoke mirror arrives in perfect condition. Due to the fragile nature of functional glass, we have established protocols for handling exchange requests:

Unboxing Video Protocol (Crucial)

To protect your investment and comply with our insurance requirements, we follow a strict video policy for damage claims:

• Continuous Video Required: Record a continuous, uncut unboxing video starting from the moment the package is received.

• Video Requirements: The video must clearly show the shipping label, the intact external packaging before opening, and the immediate discovery of any damage or discrepancy.

• Reporting Timeline: Any transit damages, errors, or exchange requests must be reported to us within 48 hours to 7 days of delivery with photographic or video evidence.

• Submission: Send your video and photo evidence to sales@zenith-decor.com or your Sales Manager via WhatsApp.

Note: Providing an uncut unboxing video is essential. Failure to provide clear video evidence within the specified reporting window may result in the denial of transit damage claims by our logistics insurance providers and prevent an exchange.

4. Manufacturing Defects & Exchange Process

If your custom mirror arrives with a manufacturing defect (unrelated to transit damage):

• Please contact us within 7 days of delivery.

• We will review the photographic/video evidence to assess the issue.

• Once approved, we will arrange an exchange or repair at our discretion to make it right.

5. Cancellations

• Pre-Production: Orders can be cancelled prior to the start of manufacturing. A 5% cancellation fee applies to cover payment gateway and processing fees. Refunds for pre-production cancellations will be processed within 7–10 business days to the original payment method.

• Post-Production: Once the bespoke manufacturing process has begun, orders cannot be cancelled or refunded due to the custom nature of production.

6. Refund Processing (Approved Claims)

For eligible pre-production cancellations or approved claims where an exchange cannot be fulfilled:

• Refund Timeline: Processed within 15–21 business days after approval.

• Refund Method: Issued to the original payment method used during purchase.

• Notification: You will receive an email confirmation once the refund has been processed.

7. Return & Exchange Logistics Costs

In the event that an exchange is approved due to a manufacturing defect or an error on our part, Zenith Decor will cover all pickup and return shipping costs. For any other approved exchanges, the customer will be responsible for return shipping fees.

8. Consumer Rights

This policy is subject to applicable consumer protection laws in India. Nothing in this policy limits your statutory rights as a consumer under the Consumer Protection Act, 2019, or other applicable legislation.

Need Help?

If your concern falls outside the guidelines mentioned above, please reach out to us immediately. Our team is here to listen and will work diligently with you to resolve any issues.